Refund policy

RETURN, REFUND AND CANCELLATION POLICY

Last updated: August 14, 2026

  1. Digital Products

TheSheetBook sells downloadable digital products. No physical goods are shipped or returned.

Because customers receive access to the purchased files electronically, all digital product sales are generally final once the download or access link has been provided.

This policy does not limit any mandatory rights available under applicable consumer law.

  1. Cancellations

Orders are normally processed and delivered automatically immediately after successful payment. For this reason, an order usually cannot be cancelled after it has been placed.

If an order has not yet been processed or delivered, customers may contact us immediately. We cannot guarantee that a cancellation will still be possible.

  1. Eligible Problems

Please contact us if:

  • the purchased file was not delivered;

  • the download link does not work;

  • the ZIP file or included document is corrupted;

  • the delivered product is materially different from its description;

  • a compatible file does not open despite meeting the stated technical requirements;

  • the same product was accidentally purchased more than once in separate transactions; or

  • another problem exists for which a refund or remedy is required by applicable law.

We will first reasonably attempt to resolve the problem by restoring access, providing instructions, replacing the file or supplying a corrected version.

Depending on the circumstances, an appropriate full or partial refund may be offered if the problem cannot be resolved.

  1. Situations Generally Not Eligible for a Refund

A refund is generally not provided for:

  • changing your mind after receiving access to the files;

  • purchasing the wrong product after it has been delivered;

  • failing to read the product description or technical requirements;

  • not having the required software, device, account or internet connection;

  • difficulties caused by editing formulas, layouts or protected areas;

  • expecting features, customization or services that were not included in the product description;

  • no longer needing or wanting the product;

  • dissatisfaction based only on personal preferences; or

  • unauthorized sharing, redistribution or resale of the files.

Each request will nevertheless be reviewed where mandatory law requires a different result.

  1. How to Request Assistance or a Refund

Contact us at:

perfor1988@gmail.com

Please include:

  • your full name;

  • your Shopify order number;

  • the email address used for the order;

  • the name of the purchased product; and

  • a brief description or screenshot of the problem.

Never send payment card numbers, passwords or other sensitive login information.

  1. Refund Processing

Approved refunds are issued to the original payment method.

After a refund has been issued, banks and payment providers may require additional processing time before the funds appear in the customer’s account. We do not control these external processing times.

  1. Exchanges

Digital products cannot be physically exchanged. If the wrong file was delivered because of an error by TheSheetBook, we will provide the correct file.

  1. Chargebacks

Customers are encouraged to contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the problem promptly. This does not restrict any rights provided by the customer’s bank, payment provider or applicable law.

  1. Current Sales Territory

TheSheetBook currently offers purchases through its online store to customers in the United States.

If sales are later opened to additional countries or regions, this policy may be updated to reflect the mandatory consumer rights applicable in those markets.